IT Production Support Specialist (m/f/d) [Luxembourg]


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We are currently seeking a skilled Freelancer with expertise in UC4 and SQL. As an IT Production Support Specialist, you will play a crucial role in performing daily checks, managing inquiries from our business stakeholders, and assisting with the resolution of technical issues.


Client Details

A client in the finance sector.

Description

  • Conduct daily checks to ensure the smooth operation of our IT systems and applications.
  • Respond to inquiries from the business regarding technical issues, providing timely and effective solutions.
  • Collaborate with the IT Production team to resolve incidents and minimize downtime.
  • Assist in the management of the ticket backlog, prioritizing and resolving issues efficiently.
  • Utilize UC4 and SQL skills to automate and optimize processes where applicable.
  • Maintain accurate documentation of troubleshooting procedures, configurations, and system changes.
  • Provide support during the close of business activities, especially in a banking environment.

Profiles

  • Proven experience in working with UC4 and SQL, with a strong command of both.
  • Prior experience in a banking environment, familiar with close of business activities.
  • Proficiency in English, with excellent verbal and written communication skills.
  • Ability to effectively manage and prioritize multiple tasks in a fast-paced environment.
  • A proactive and collaborative approach to teamwork.

Offer

  • Flexible working hours.
  • Opportunity to enter into a long-term partnership as a freelancer.
  • Collaboration with a big Company here in Luxembourg.

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