At Worldline, our technology addresses persistent challenges of the payment world. We design and operate leading digital payment and transactional solutions that enable sustainable economic growth and reinforce trust and security in our societies. If you are a highly skilled Customer Service Representative / Card Center Officer then get ready to join our company!
We have many hardworking and dedicated peers that would love for you to work with them. We are committed to continuous improvement. We are always looking for new and innovative ways to improve quality, reduce costs, build excellent solutions, and grow customer happiness. We would like to welcome an organized, innovative and process driven colleague to our team
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Job Responsibilities:
- Handle customer enquiries completely and accurately
- Respond to customers’ voice mail, Email messages or correspondences
- Follow procedures to ensure all calls are identified as ‘in’ or ‘out’ of contracted scope
- Provide ‘first call resolution’, wherever possible
- Apply known solutions, advice and guidance to customers
- Take written change requests from customers and ensure these are accurately logged and referred to the appropriate support teams
- Log all calls, using the designated call handling system and entering detailed and accurate information
- Assign any issues which cannot be resolved during the call to the appropriate support group
- Keep the customer fully informed about the progress of any issues which have been assigned to a support group
- Ensure effective escalation and hand-over of customer enquiries/issues to the Team Leader, ensuring accurate information is provided and the process is carried out in a timely manner
Job Requirements:
- Good communication skills in English.
- Able to converse in Mandarin is an added advantage.
- Experience in a customer service industry/call center customer handling is an advantage
- Fresh Graduates are encouraged to apply
- Good interpersonal skills and customer interface skills – both on the phone and in person with customers and colleagues
- Ability to give specific and clear instructions and problem-solving advice
- Good personal time management and task organization
- Ability to work well in a team and in a target oriented environment
More reasons to join us
What’s more, we really value Innovation, Cooperation, Excellence and Empowerment. These values are reflected on our daily work. This is the core of our organization. At Worldline our top priority is to engage, encourage and develop you to help you improve your potential. In fact, we have comprehensive training and development programs in place demonstrating our dedication to developing your career.
Our success comes from strong skills, new insights, diverse points of view and the energy of all Worldliners. Not only do they represent the Heart and Face of our company, they are also key players in our success. We make leading our talents a major asset in the success of our business.
