We are Netcompany-Intrasoft, a leading European IT Solutions and Services Group with strong international presence and expertise, offering innovative and added-value solutions of the highest quality to a wide range of international and national public and private organizations. More than 500 organizations in over 70 countries worldwide have chosen the company's services and solutions to fulfill their business needs.
For more information regarding our company, current projects, and openings around Europe, please consult our website: www.netcompany-intrasoft.com.
A day in the life of a IT Support Specialist, you will be a part of a team inside the European Parliament
Your main duties will be:
- Service desk agent, incident agent and analyst, problem agent and analyst
- Incident analysis, first and second-line customer liaison with the purpose of maximising the first call resolution rate
- First and second-line support: remote and on-site support
- Recording & tracking incident and request information
- Recording & tracking Problem information
- Participating in reconfiguration/installation of PC environment
- Documenting operational support procedures
- Drafting technical content for knowledge database
- IT support specialist must be able to perform all tasks of a service desk operator
- Testing and administration of applications
- Liaising with system administration and database administration for execution of administration tasks
- ITSS may be asked to fulfil SDO tasks and vice-versa when working for MEP IT Support
If you have
- Minimum 3 year(s) of relevant professional experience
- Very good skills in all of the MS office applications
- Very good skills with end user computers and, more specifically, Windows computers
- Good understanding of the main mobile devices platforms and core mobile applications
- ITIL V4 Foundation Certified or certification must be passed within 3 months after the start of the contract
- Fluent in both English and French or German both written and oral
- Knowledge of additional official EU languages may be considered an asset
- Very good communication skills
- Empathetic and user oriented
- Capacity to function in a team
- Capacity to listen to, understand and analyse end user complaints and act to resolve them
- Stress resilience and able to work with sometimes very short deadlines in VIP support scenarios
…then this position is suitable for you!
It would also be a plus if you had
- Knowledge of/or experience in ITIL environment
- Part of the consultants needs to be fluent in German both written and oral
- Knowledge of additional EU official languages
Working Conditions:
Work shifts of 8 hours covering the time range between 08h00 and 20h00 from Monday to Friday with some flexibility required when overtime is exceptionally needed.
Additional Information
This position comes with:
- Competitive compensation packages
- Continuous learning (with the most modern methods - unlimited access to Udemy for Business), and fast career growth
- Interesting and challenging tasks within large-scale projects
- An international dynamic within a fast-paced working environment
- The opportunity to work in a diverse environment with talented colleagues
We ensure equal opportunities, treatment, and consideration to all candidates. Discrimination based on sex, racial or ethnic origin, religion or belief, disability, age, sexual orientation or marital status, physical or mental disability, or any other factor protected by applicable laws and regulations is prohibited. At Netcompany-Intrasoft we respect human rights as part of our culture, and we focus on creating a positive workplace in which all employees are valued and where diversity and inclusivity are welcomed.
The safety and well-being of our employees remain our top priority. Please note that Netcompany-Intrasoft’s recruitment process is being conducted virtually due to preventive measures against the Covid-19 pandemic.
Our culture
Our people are the most important element of our success. Our work life is well defined by our set of fundamental Values: https://bit.ly/3SSbBzU
#BePartOfSomethingGreat!
- Please submit your CV in English
All applications will be treated as strictly confidential.
#LI-CM1 #LI-PG
Our culture
Our people are the most important element of our success. Our work life is well defined by our set of fundamental Values: https://bit.ly/3SSbBzU
#BePartOfSomethingGreat!
- Please submit your CV in English
All applications will be treated as strictly confidential.
