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As a Guest Relations Officer, you will be responsible for ensuring that all guests enjoy a positive and memorable experience. You are a key representative of our hotel and brand, and as such you will need to anticipate guest needs, and handle inquiries in a helpful and attentive manner. You will take personal responsibility for ensuring that all issues pertaining to guest satisfaction are met, and that follow up is completed in a timely manner. You will be proactive and innovative suggesting alternatives that meet guest needs, ensuring their delight with their experience.
Qualifications
- A strong focus on customer service
- Prior experience in hotel front office operations is preferred
- Excellent communication skills
- Fluent in Arabic and English
- Be able to work shifts, weekends, and public holidays
- Computer skills in MS Office; experience with current Property Management Systems (PMS) is preferred
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