Company Description
We are SGS – the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for quality and integrity. Our 93,000 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world.
Job Description
o Provision of up to date and reliable information to the trade regarding contract requirements and TFS procedures
o Optimisation of business process, ensuring successful integration of TFS in the whole business process to ensure timeliness & quality of service delivery.
o Detection of operational problems and taking corrective actions
o Compliance with Company Policies, Rules and Regulations
o Compliance with Local Law and Regulations
o Strict security in the office especially with regard to office access and the handling of secure and confidential items.
To manage effectively and efficiently the TFS LOCAL & GLOBAL business for the achievement of Sales and Financial objectives, Quality Goals and Performance Standards Objectives.- Management of the process and systems to ensure:
o Provision of up to date and reliable information to the trade regarding contract requirements and TFS procedures
o Optimisation of business process, ensuring successful integration of TFS in the whole business process to ensure timeliness & quality of service delivery.
o Detection of operational problems and taking corrective actions
o Compliance with Company Policies, Rules and Regulations
o Compliance with Local Law and Regulations
o Strict security in the office especially with regard to office access and the handling of secure and confidential items.
- Effective people management in all functions within the TFS business area.
- To ensure strategic planning of TFS operational and financial goals.
- To provide operational support as required by Management.
- Close coordination with TFS Regional and Global Operations Management for achievement of financial and operational quality objectives.
- To manage in cooperation with Sector (LO, GVA) and Legal complaints and financial claims presented by the Trade.
SPECIFIC RESPONSIBILITIES
Ensures achievement of TFS financial objectives (revenues and LC for Local and Global business)- Controls cost and ensures that expenditures are within budget.
- Financial and operational reporting and control of TFS Network Data according to local affiliate requirements.
- Monthly TFS financial report to Regional Operations Manager or Global Standardization and Operations Manager
- Preparation of Annual Budget of TFS Business and subsequent submission for approval to the corresponding parties (Managing Director & Sector).
- Close liaison with the Regional Operations Manager or Global Standardization and Operations Manager on areas requiring clarification of policy issues in process design, operational requirements, people management, etc.
- Oversees training and coaching of all TFS employees, as required.
- Ensures operations performs smoothly and implements any necessary corrective action in case of inefficiency, delays, problems, etc.
- Ensures that risk information is being systematically collected and forwarded to the Profiler PCC team in Manila.
- Constantly evaluates the performance of TFS staff and applies corrective actions as necessary.
- Ensures Integrity training is conducted annually by all TFS employees and that Integrity code is followed by all the teams
- Ensures health and safety rules are implemented and respected by all TFS members
- Management of overtime
- Holds regular meetings with the TFS staff to review operational performance and provide updates on procedural and policy issues.
- Reports to the Managing Director as well as to the Regional Operations Manager any breach of integrity, solicitation for, or offer of an improper payment or advantage coming to his/her knowledge.
- Manages and resolves complaints, financial claims and appeals received from the Trade in accordance with TFS and Corporate procedures, investigating events in the file, preparing replies, and recording relevant data in the TFS quality system in Share Point.
- Assists in the maintenance of the Company Quality Management System and the organization’s compliance to the IFIA requirements and relevant standards (e.g. ISO 17020, ISO 17065)
- Performs other tasks to achieve operations efficiency as may be required by Management.
Qualifications
University degree or equivalent professional qualification (*).- Minimum 5 years of trade experience in international trade and commerce
- Minimum 5 years proven management experience with people management skills of a medium to large size organization
- Experience in SGS TFS services is an advantage
(*) Definition of “equivalent professional qualification: minimum 7 years experience in the sector or within the company
Decisive, Assertive and Results Oriented- Familiar with management statistical analysis
- Good communication skills
- Fluent in English. Fluency in other regional languages is an advantage.
- Applies judgment and acts according to the SGS standards of ethics and integrity
- Security conscious
